Privacy policy

WFT OS is the internal commercial operating system for WAYFîNDER TECH. This page explains what the system stores and why. Last updated August 2026.

Who we are

WAYFîNDER TECH operates this service for its own team and for client organisations that use its ticketing and survey features. Questions about anything here can go to chris@wayfindertech.co.uk.

What we store

• Account details. If you sign in, your name and work email address — taken from your Google Workspace account when you first sign in with Google, or created by an administrator otherwise.
• Content you or your organisation submit. Support tickets and replies, attachments you upload, and survey responses, including the name, email address and phone number you choose to give.
• Technical records. IP address and browser string recorded with public ticket submissions, and an audit trail of who changed which record and when.

Why we hold it

To run the service: keeping track of support work, following up on surveys, knowing who did what when things go wrong, and keeping the system secure. We do not sell data, and we do not use it for advertising.

Who sees it

WAYFîNDER TECH staff, through their accounts. Automated processing (for example acknowledgement emails) runs through systems we configure and control. Client organisations see the tickets and responses relating to them.

How long we keep it

For as long as the business relationship needs it, plus any retention period our contracts or UK law require of business records.

Your choices

If you have submitted a ticket or survey response and want something corrected or removed, contact the organisation you submitted to, or email us directly. If you have an account and want it deleted, ask us — we will remove what we can while keeping the business records we must keep.