Terms of service

These terms cover use of WFT OS — the web system run by WAYFîNDER TECH for its own team and for client organisations using its ticketing and survey features. Last updated August 2026.

Accounts

• Staff accounts are personal. Do not share credentials, and use your own Google Workspace account when signing in with Google.
• We can create, restrict or remove accounts at any time — for example when someone leaves a client organisation or misuses the system.
• If you submit a ticket or survey response through a public link, you do not need an account; those terms still apply to what you send.

Content

• Content you submit (tickets, replies, attachments, survey answers) belongs to you or your organisation. You give us permission to store it and use it to operate the service — for example showing a ticket to the engineer handling it.
• Do not submit anything unlawful, or credentials and secrets that do not belong in a support ticket.

Service levels

Anything promised about response times lives in the relevant signed agreement, not on this page. Where there is no agreement, the service is provided as-is, without warranty, and WAYFîNDER TECH is not liable for losses arising from unavailability — though we will always try to be reasonable.

Everything else

These terms are governed by the laws of England and Wales. Questions: chris@wayfindertech.co.uk.